Select a help topic

Can I charge in the rain or snow?

Topics: Starting the charge | The basics

Can I see if a station is available before I get there?

Topics: Mobile app | The basics

Can my EV use the fast charging stations?

Topics: Starting the charge | The basics

Do I need to turn my EV off before starting a charge?

Topics: Starting the charge | The basics

How do I end my charge?

Topics: Ending the charge

How do I find a charging station?

Topics: Mobile app | The basics

How do I get a refund or withdraw funds from my account?

Topics: Paying | Something's not working

How do I insert a fast charging connector?

Topics: Starting the charge

How do I know whether I need to pay for a charge?

Topics: Paying

How do I load funds into my BC Hydro EV account?

Topics: Paying | The basics

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