Unless the connector is locked to the charger, begin by removing the connector from the charger and plugging it into your car. If the connector is locked, you'll need to initiate the charge first, and then plug the connector into your car once it's released.
Three methods to start a charge
Method 1: Mobile app
Use the appropriate mobile app for the specific charger.
- Get the BC Hydro EV app for BC Hydro chargers (also supports roaming partner chargers)
- Use a roaming partner app that's supported by the BC Hydro EV network
Method 2: RFID Card
Hold the RFID card against the reader to activate the charging process. If charging doesn't start automatically, follow the prompts on the screen to begin charging.
- Get the BC Hydro EV RFID card
Method 3: Manual
Use the start button on the charger or touchscreen. If charging doesn't start automatically, follow the prompts on the screen to begin charging.