I got an error message when I tried to start a charge. What do I do?

Topics: Something's not working

Three methods to start a charge

Method 1: Mobile application

Use the appropriate mobile application for the specific fast charging station.

Method 2: RFID Card

Hold the RFID card against the reader to activate the charging process.

Method 3: Manual

Use the start button on the station or touchscreen.

If an error message appeared when you tried using one method to start the charge, we recommend unplugging your vehicle, plugging it back in, and trying to start a charge using a different method.

If this doesn’t resolve the issue, please call BC Hydro to report the problem at 1 866 338 3369.

Rebates for single-family homes

If installed at a single-family home, this charger may be eligible for a rebate of up to 50% of purchase and installation costs to a maximum of $350.

This includes duplexes or townhouses with private garages or dedicated parking.
Rebate amounts are subject to change. Visit the EV charger rebate program for information and eligibility criteria.

If installed at an apartment/condo or workplace, this networked charger may be eligible for a rebate.

Rebates for apartments/condos

Up to 50% of purchase and installation costs to a maximum of $1,400 to $2,000 per charger.

Rebate amounts vary depending on factors such as whether or not the building is participating in other EV Ready rebates.

Rebates for workplaces

Up to 50% of purchase and installation costs to a maximum of $2,000 per charger.

Pre-approval from BC Hydro is required for apartment/condo and workplace customers. Program maximums apply.

Rebates for single-family homes

If installed at a single-family home, this charger may be eligible for a rebate of up to 50% of purchase and installation costs to a maximum of $350.

This includes duplexes or townhouses with private garages or dedicated parking.

Rebate amounts are subject to change. Visit the EV charger rebate program for information and eligibility criteria.

Using public charging stations

I got an error message when I tried to start a charge. What do I do?

Three methods to start a charge

Method 1: Mobile application

Method 2: RFID Card

Method 3: Manual

Similar questions

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Rebates for single-family homes

Rebates for apartments/condos

Rebates for workplaces

Rebates for single-family homes

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