Three methods to start a charge

Method 1: Mobile application

Use the appropriate mobile application for the specific fast charging station.

Method 2: RFID Card

Hold the RFID card against the reader to activate the charging process.

Method 3: Manual

Use the start button on the station or touchscreen.

If an error message appeared when you tried using one method to start the charge, we recommend unplugging your vehicle, plugging it back in, and trying to start a charge using a different method.

If this doesn’t resolve the issue, please call BC Hydro to report the problem at 1 866 338 3369.